Juniper Education Communication App

A Guide for Parents and Carers

Burnside Academy uses the Juniper Education App to help keep parents and carers informed and connected with school life.

The app allows you to receive school updates and messages, view information shared by school and stay up to date with your child's learning and activities.

Step 1: Download the app

The Juniper Education App is free to download on Apple and Android smartphones.

• iPhone or iPad: Open the Apple App Store.

• Android phone or tablet: Open the Google Play Store.

Search for Juniper Education and download the official app.

Step 2: Look out for your invitation email

The school will send you an invitation to register for the app.

Please check the email account you have provided to school, including your junk or spam folder.

Important: Your email address must be registered with the school, and you must receive an invitation before you can complete registration.

Step 3: Register your account

1. Open the invitation email from the school.

2. Follow the instructions in the email to register your account.

3. Complete the registration steps and set up your login details as requested.

4. If prompted, enable two-factor authentication to help protect your account.

5. Open the Juniper Education App and log in.

Please keep your login details secure.

Step 4: Explore the app

Once you have logged in, you can use the app to stay up to date with what's happening at Burnside Academy.

Through the app, you can:

• Read school messages and announcements to keep informed of important news and updates.

• View the school calendar to see upcoming events and activities.

We recommend enabling notifications on your phone so you don't miss important messages or updates from school.

Having trouble getting started?

I haven't received an invitation email.

Please check your junk or spam folder first. If the invitation has not arrived, contact the Burnside Academy school office on 0191 5120466 to check that your email address is correct and request assistance.

I can't log in.

Check that you have completed registration using the invitation email. If you have forgotten your password, use the password reset option on the login screen.

My email address or contact details have changed.

Please inform the school office so your details can be updated.

Need further help?

If you need assistance downloading the app, registering your account or accessing your child's information, please contact the Burnside Academy school office on 0191 5120466.

We look forward to keeping you connected with school through the Juniper Education App.